Terms

• PatientPilot is a tool to help you record your visits, understand what was said, and stay organized. It is not a medical device. It does not replace your clinicians.
• Summaries and suggestions are guidance to help you have better conversations with your care team. They are not medical advice or diagnosis.
• You own your content. We never sell it, never share it for ads, and never use it to train AI models.
• The product is provided as-is during early access. We're working hard to keep it reliable, but cannot promise zero downtime or perfect outputs.
• We're finalizing these terms with counsel. The substance below is what actually applies today.

PatientPilot is software that helps patients and caregivers record doctor appointments, generate plain-language summaries, organize medications and conditions, find clinical-trial matches, and stay on top of the operational realities of being sick. These Terms are the agreement between you and PatientPilot when you use the web app, the mobile-installed PWA, or any related features.

PatientPilot is not:

• A medical device.
• A diagnosis tool.
• A substitute for talking to your doctor, nurse, or other clinician.
• An emergency service. If you are having a medical emergency, call 911 or your local emergency number, or go to the nearest emergency room.
• A replacement for your medical records system. Hospitals and clinics keep their own records; we keep yours.

The summaries, extracted medications, follow-up reminders, and trial-match suggestions you see in PatientPilot are guidance, not medical advice. They are produced by software (including AI) and may be incomplete, may misunderstand what was said, and may be wrong. Always confirm important details with your clinician before acting on them.

You can create your own account if you are 18 or older. If you are a parent or legal guardian managing care for a child, you can use PatientPilot on their behalf as a caregiver. If you are representing another adult (an aging parent, a partner, a friend), you must have legal authority to manage their health information and to record their visits where consent is required.

By creating an account you confirm you meet these requirements and that the information you provide is accurate.

You are responsible for:

• The activity on your account.
• Keeping your sign-in method secure. We sign you in by email magic link or by Google or Apple OAuth — there is no password to compromise, but the email account or OAuth account you use must be secure.
• Keeping your recovery phrase safe if you set one up. The recovery phrase decrypts your audio recordings and medication photos. We do not have a copy. If you lose it and you do not have a PIN set up, those files cannot be recovered.

If you suspect someone else has accessed your account, email hello@patientpilot.care so we can help.

Whether you can legally record a conversation with a clinician depends on where you live, where they practice, and the laws of both places. Some US states require all parties to consent ("two-party consent"); others require only one. Some countries have their own rules. Hospitals and clinics may have their own recording policies on top of the law.

You are responsible for following the law and any policies that apply where you record. PatientPilot gives you the tools; it does not give you permission. When in doubt, ask your provider for consent before pressing record. Most will say yes if you explain why.

You may use PatientPilot to:

• Record, transcribe, and summarize your own visits, or visits you have permission to record.
• Track your medications, conditions, and questions.
• Share access to records with people you trust on your care team.
• Search clinical trials and curated condition resources.
• Post in the community under an alias to share experiences and get support.

You may not use PatientPilot to:

• Record someone without their consent where consent is required.
• Upload other people's health records that you do not have permission to manage.
• Harass, defame, threaten, or dox other community members. Sharing hard experiences is welcome; targeting people is not.
• Post content that promotes self-harm, gives medical advice as if you are a clinician (unless you are one and have identified yourself), spreads misinformation about treatments, or encourages others to abandon their care.
• Reverse-engineer, scrape, or attempt to extract other users' data.
• Probe the system for vulnerabilities outside our security disclosure process. If you find a security issue, please report it to hello@patientpilot.care before disclosing it elsewhere.
• Use the product for any illegal purpose.

We may pause or close accounts that violate these rules. For community content specifically, we use AI to flag potential problems but humans review and decide. We don't auto-delete.

Several features in PatientPilot use AI — summaries, medication extraction, follow-up suggestions, trial-match scoring, and term explanations. Here is how to use them well:

• Summaries are extractions, not interpretations. The AI is told to repeat what your doctor said, in plainer language. It is told not to add advice the doctor did not give. We test this regularly. It is not perfect.
• Always confirm important details. Drug names, doses, follow-up timelines, and warnings should be verified with your clinician or against the written instructions you were given.
• Trial-match results are a starting point. Eligibility is complicated. The product helps you find candidates and reason about them, but the final decision involves your care team and the trial coordinator.
• You can edit any AI output. If a summary got something wrong, fix it. Your edits replace the AI version, and we use the corrections (in aggregate, not by reading them) to make the system better over time.

You own the content you put into PatientPilot — your recordings, transcripts, notes, posts, and everything else.

You give us a limited license to host, display, and process that content for the sole purpose of running the product for you. That license ends when you delete the content or close your account.

We do not use your content to train AI models. We do not sell it, license it to others, or share it with advertisers.

For community posts: you keep ownership, but you grant other users the ability to read, react to, and reply to your posts in the community. If you delete your account, your posts may remain visible under your community alias unless you delete them first or ask us to.

PatientPilot offers a free tier with a meaningful allowance of recording and AI summarization. We will never make the core appointment-summary feature paywall-only — the people who most need this product are often the people who can't pay, and the design enforces that.

Paid tiers, when they go live, will add higher allowances and convenience features. Pricing and tier details are shown in the product.

During early access, approved testers and early signups receive extended free access until paid tiers go live. We may grant tier upgrades at our discretion for hardship or other case-by-case reasons; every override is audit-logged.

If you cancel a paid subscription, access continues until the end of the current billing period and does not renew. Refunds for paid features are handled case-by-case — email us if something went wrong.

You can close your account at any time from your settings. When you do, we soft-delete your data for 30 days so you can change your mind, then permanently erase it. See the Privacy policy for details on what we keep and for how long.

We may suspend or close an account if it is being used in violation of these Terms — particularly the rules under "What you can and can't do." In serious cases (e.g. using the product to harass others, evidence of fraud) we may act without prior notice. Where we can, we will tell you what happened and how to appeal.

The product is provided "as is." To the fullest extent allowed by law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the product will be uninterrupted, error-free, or that AI outputs will be accurate.

PatientPilot is not a medical device. Outputs from the product are intended to support your conversations with clinicians, not to diagnose, treat, cure, prevent, or mitigate any disease or condition. Do not rely on PatientPilot for emergencies or for decisions about whether to seek care.

To the fullest extent allowed by law, PatientPilot is not liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or damages for delay of care — arising from your use of the product. Our total liability for any claim related to the product is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) one hundred US dollars.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In those places, our liability is limited to the maximum extent permitted by law.

You agree to defend and indemnify PatientPilot against claims arising from (a) your misuse of the product, (b) your violation of these Terms, (c) your violation of any law (including recording laws), and (d) content you submit that infringes someone else's rights. We will tell you promptly about any such claim and let you control its defense, with our cooperation.

We may update these Terms from time to time. When we make material changes, we will tell you (by email and in the product) and update the "Last updated" date above. Continued use of the product after a change means you accept the new Terms. If you don't agree, you can close your account.

We hope it never comes to this. If we have a dispute, please contact us first at hello@patientpilot.care so we can try to work it out informally.

Governing law, venue, arbitration, and class-action provisions are being finalized with counsel and will appear here in the next revision of these Terms.

Questions, concerns, or requests: hello@patientpilot.care.

This is an early-access product. We're working with counsel on the final version of these Terms. Substance reflects how the product actually operates today.